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How To Turn on CIWO and TIWO

This allows your Vendors to identify a defect and fix it on the go by creating a CIWO.

1. Click "Network"

2. Click "Sites"

3. Click on the eye icon to go to the Sites details page

4. Click "Service Rate" in the left menu

5. Expand the CIWO, TIWO & Advanced Scheduler row. Make sure to select the correct Service before turning on the CIWO and TIWO. You can also turn them on for all the Services

6. You should see a dropdown with the Vendor/Team Member name. Click "ON" to allow them to create a Work Order from the field

7. Select a Client and Vendor Default Billing Method. This will be auto selected while creating and dispatching Work Orders through Advanced Scheduler

8. Click "SAVE" to apply changes

9. You should see a success modal pop-up. Click "×" to close the modal pop-up

10. Scroll down and Click "SAVE & CONTINUE"