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How To Configure Email Recipients For New Service Requests

  1. Go to Company Settings page.

    Screenshot 2026-08-23 at 11.26.16 AM
  2. In the left menu, scroll down and click **Emails**. Then expand **Settings - Configurable Email Recipients**. Click the blue text to add a new row, and select a Role and the User Emails.

    **Note:** If you select a Role and leave the User Emails field blank, all users with that role will receive the email.

    Screenshot 2026-08-23 at 11.27.51 AM